❓ Frequently Asked Questions
🔧 What devices do you repair?
We specialize in repairing a wide range of electronic and audio equipment, including speakers, amplifiers, sound systems, televisions, gaming consoles, microwaves, keyboards, and more. If you're unsure, feel free to contact us for confirmation.
💬 How do I get started?
Simply contact us to discuss the issue with your device. We’ll guide you through the next steps, whether it’s booking a drop-off or arranging a courier.
📦 Do I need to book before dropping off my device?
Yes, all drop-offs are strictly by appointment to ensure we provide dedicated time and attention to your repair.
🚚 Can I send my device if I’m not in a Different Province ?
Yes, you can securely courier your device to us if you're located outside Pretoria. We will keep you updated throughout the entire repair process.
🔍 Is there a diagnostic fee?
Yes, we charge a R350 diagnostic fee, which covers a full assessment and fault identification of your device.
💰 Will I be charged before the repair begins?
No repairs are carried out without your approval. After diagnostics, we provide a detailed quotation. Repairs only proceed once approved and a 50% deposit has been received.
⏱️ How long do repairs take?
Repair times vary depending on the issue and parts availability. We always aim for a fast turnaround and keep you informed throughout the process.
🛠️ Do you use quality parts?
Yes, we use reliable, high-quality components to ensure durability and optimal performance.
📞 How will I be updated on progress?
We maintain clear communication and will provide updates throughout the repair process so you always know the status of your device.
🚀 Do you offer a warranty on repairs?
Warranty terms may vary depending on the type of repair. Please contact us for specific warranty details.
📍 Where are you located?
Our service center is located at:
Judges Avenue, Cresta, Randburg, 2195
🎵 Why should I choose The Sound Doctor?
We combine technical expertise with precision and a commitment to premium service. Our goal is not just to fix your device—but to restore your sound to peak performance.
📩 Still have questions?
Feel free to contact us directly—our team is ready to assist you.